Bob Potter, Aftermarket Sales Manager at Middle River Aircraft Systems
Nexcelle benefits from the skills and capabilities of the employee teams at its two parent companies: Safran Nacelles and GE Aviation’s Middle River Aircraft Systems. The following article is part of a series of profiles on the unique personalities that are shaping Nexcelle’s role in the future of integrated propulsion systems.
September 28, 2010
Bob Potter brings the same passion to his job of overseeing the Middle River Aircraft Systems (MRAS) aftermarket sales activity as he does for his after-hours hobby of riding a Harley-Davidson motorcycle.
Potter has been working at MRAS for 29 years, beginning his career in the engineering ranks prior to entering the field of product support. In his current duties as the company’s manager of aftermarket sales, he is playing a key role in establishing the customer support network for Nexcelle – which will bring together the capabilities of MRAS and Aircelle.
“My philosophy is to work hard and play hard,” explained Potter. “I feel as comfortable in a suit and tie at a customer dinner as I do in a black sleeveless T-shirt and leather vest while on a weekend ride with my Harley.”
It was Potter who urged the use of the “Customer Support” designation for Nexcelle’s new support organization, underscoring the importance that the MRAS/Aircelle joint venture will place on its customers.
“This is a very important distinction that we are bringing to the organization from the start,” he said. “We will be more than supporting the product; we will be there as a customer advocate. Our goal is to establish a relationship with the customers and operators from the beginning, then actively interface with them on a regular basis – not just answer the telephones.”
Potter noted that Aircelle and MRAS were preparing the framework for Nexcelle’s Customer Support activities even before the joint venture was selected as nacelle provider for the LEAP-X1C integrated propulsion system on China’s C919 jetliner. These activities included defining the support organization with resources of Nexcelle’s two parent companies, and laying the framework for a state-of-the-art customer portal.
“There will be a seamless integration of the MRAS and Aircelle support networks, which already have relationships with more than 200 operators worldwide,” he said. “This provides an extremely solid basis for Nexcelle’s Customer Support organization.”
The personal contact that Potter enjoys in his job at MRAS carries over to the camaraderie he’s experienced as a Harley-Davidson rider for some 40 years. “I ride whenever I can, and I enjoy sharing a common interest with a great group of people,” he concluded. “I’m currently riding the third Harley I’ve owned – a Softail Deuce, all custom painted.”